Return & Exchange Policy

1) No Returns / No “Try It and Return It”

Because hybrid battery packs are vehicle-specific, safety-critical, and may be installed/used immediately, all sales are final and we do not accept returns for refund or store credit. This includes (without limitation) returns due to ordering the wrong product, change of mind, or a desire to cancel after parts/service have been prepared or scheduled. Refunds are not offered except where expressly stated in your signed agreement or required by applicable law.

2) Exchanges During Your Warranty Term

If your hybrid battery experiences a covered issue during the warranty period for your selected plan, our remedy is an exchange / replacement (or reconditioning/repair) consistent with your customer agreement. Warranty coverage lasts for the full length of the plan you purchased (example: 45-day, 6-month, 1-year, 3-year, 5-year options).

3) What We May Need to Approve a Warranty Exchange

• Your invoice / receipt and the warranty plan you purchased
• Vehicle year/make/model and VIN (recommended)
• Current mileage and a description of symptoms
• Any relevant dashboard warning lights or trouble codes (DTCs)
• Photos/video when helpful (dash lights, scan results, etc.)

Note: A hybrid warning light can be caused by components other than the battery pack. If inspection shows the concern is not caused by the battery we supplied, diagnostic and service fees may apply.

4) Core (Old Battery) & Core Deposit

Many installs require a “core” exchange (your old battery pack) to keep prices low and support recycling. If your old battery pack is not provided at the time of service, a $1,100 core deposit may be required.

5) Mobile Service Scheduling, Dispatch, and Cancellations

If you schedule mobile service, please ensure the vehicle is accessible and safe to work on (level surface, adequate space). To avoid technician downtime, appointments may require a reservation/dispatch fee. Once a technician is dispatched or a service window is reserved, certain fees may be non-refundable.

6) Chargebacks & Payment Disputes

If you have a concern with a product or service, contact us first so we can troubleshoot and resolve it under warranty where applicable. Filing a payment dispute/chargeback before allowing us to perform warranty support can delay resolution.